USEND is a technology platform of the Pontual Money Transfer Group, present in the United States of America, Canada and Brazil. In Brazil, USEND services are provided by Usend Tecnologia e Serviços Financeiros Ltda., registered with the CNPJ number 31.712.536 / 0001-63, acting in the foreign exchange market as a foreign exchange correspondent, under the terms of CMN Resolution 3.954 / 2011 , with Vision S.A. Corretora de Câmbio, registered with CNPJ number 04.062.902 / 0001-03. All transactions are fully compliant with the rules of the Central Bank of Brazil.

To file a complaint first contact Pronto Money Transfer, Inc., listed below are the ways to contact Pronto Money Transfer Inc.’s customer service.

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Pronto Money Transfer, Inc., you may contact the Customer Service Department.

Write: Pronto Money Transfer, Inc.
Attention: Customer Service
Address: 111 N. Sepulveda Blvd., Suite 340
Manhattan Beach, CA 90266
Telephone: 1-888-305-7264
Fax: (310) 388-5457
Email: help@usend.com

If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to The State Banking Departments or Consumer Financial Protection Bureau 855-411-2372, 855-729-2372 (TTY/TDD) www.consumerfinance.gov.:

Alabama Customers:
Alabama Securities Commission
Enforcement Division
http://www.asc.state.al.us
Telephone number: 800-222-1253

Alaska costumers: If your issue is unresolved by Pronto Money Transfer Inc., DBA Usend & 1-877-766-8825, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at
dbs.licensing@alaska.gov
or call Nine Zero Seven Four Six Five Two Five Two One.

Arkansas Customers:
Arkansas Securities Department
http://www.securities.arkansas.gov
Telephone number: 800-981-4429
By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

California Customers:
Department of Financial Protection and Innovation
Attn: Consumer Services Office
Toll Free: 866-275-2677 / 916-327-7585
Online https://dfpi.ca.gov/complaint
By mail: 2101 Arena Blvd., Sacramento, CA 95834

Connecticut Customers:
Connecticut Department of Banking
http://www.ct.gov/dob
Telephone: 1-800-831-7225
District Of Columbia Customers:
District of Columbia Department of Insurance, Securities and Banking
https://disb.dc.gov/
Telephone: 202-727-8000

Florida Customers:
Florida Office of Financial Regulation
http://www.flofr.com
Telephone number: 850-487-9687
Toll-Free: 1-877-MY-FL-CFO (1-877-693-5236)

Georgia Customers:
Georgia Department of Banking & Finance
http://www.dbf.georgia.gov
Toll-Free: 888-986-1633

Hawaii Customers:
Hawaii Division of Financial Institutions
Department of Commerce and Consumer Affairs
http://cca.hawaii.gov/dfi
Telephone number: 808- 586-2820

Idaho Customers:
Department of Finance
https://www.finance.idaho.gov
Telephone number: 208-332-8000
Toll-Free (Idaho Only): 1-888-346-3378

Illinois Customers:
Illinois Department of Financial and Professional Regulation
http://www.idfpr.com
Telephone number: 888-473-4858

Iowa Customers:
Iowa Division of Banking Finance Bureau
https://www.idob.state.ia.us
Telephone number: 515-281-4014

Indiana Customers:
Indiana Department of Financial Institutions
https://www.in.gov/dfi
Telephone number: 1.800.382.4880
Email: dficomplaints@dfi.in.gov

Kansas Customers:
Kansas Office of the State Bank Commissioner
http://www.osbckansas.org
Telephone number: 785-296-2266

Kentucky Customers:
Kentucky Department of Financial Institutions
http://kfi.ky.gov
Telephone number: 844-354-0613 | 502-573-3390
Toll Free: 1 800-223-2579
Fax: 1 502-573-0086

Louisiana Customers:
Louisiana Office of Financial Institutions
http://www.ofi.louisiana.gov
Telephone number: 888-525-9414

Maryland Customers:
https://www.dllr.state.md.us
Office of the Commissioner of Financial Regulation
Maryland Department of Labor
500 North Calvert St., Suite 402
Baltimore, MD 21202
Telephone: 1-888-784-0136
http://www.dllr.state.md.us/finance
The Commissioner of Financial Regulation for the
State of Maryland will accept all questions or
complaints from Maryland residents regarding
Pronto Money Transfer Inc.
NMLS # 907330 at: 500 N Calvert Street,
Suite 402, Baltimore, Maryland, 21202,
Phone toll free 888-784-0136.

Pronto Money Transfer Inc., license status information can be viewed on the
NMLS Consumer Access website at
https://nmlsconsumeraccess.org/

Massachusetts Customers:
Massachusetts Division of Banks
https://www.mass.gov/orgs/division-of-banks
Telephone number: 617-956-1500
Toll-Free at (800) 495-BANK (2265)
License No. 907330

Minnesota Customers:
Minnesota Department of Commerce
https://mn.gov/commerce/consumers
Telephone: (Local) 651-539-1500
(Complaints) 651-539-1600
By mail: Main Office, Golden Rule Building,
85 7th Place East Suite 280 Saint Paul, Minnesota 55101

Mississippi Customers:
Mississippi Department of Banking & Consumer Finance
https://dbcf.ms.gov/
Telephone number: 800-844-2499
Toll Free: 1-800-844-2499

Montana Customers:
For consumers located in Montana,
please contact Pronto Money Transfer Inc., directly

New Hampshire Customers:
State of New Hampshire Banking Department
www.nj.gov/dobi
53 Regional Drive, Suite 200, Concord NH 03301
Telephone: (603) 271-3561
TDD Access: Relay NH 1-800-735-2964
Fax: 603 -271-1090
E-mail legal@banking.nh.gov

New Jersey Customers:
New Jersey Department of Banking and Insurance
www.nj.gov/dobi
Telephone number: 609-292-7272 or 800-446-7467

New Mexico Customers:
New Mexico Financial Institutions Division
http://www.rld.state.nm.us
Telephone number: 505-476-4885

North Carolina Customers:
North Carolina Office of the Commissioner of Banks
http://www.nccob.gov/public/
Telephone number: 1-800-874-9791 or 1-919-733-3016

North Dakota:
ND Dept. of Financial Institutions Consumer Division
https://www.nd.gov/dfi
Telephone number: 701- 328-9933

Nebraska Customers:
Nebraska Financial Institutions Division
http://www.ndbf.ne.gov/
Telephone number: 402)-471-2171
Consumer Hotline: 877)-471-3445
1526 K St #300, Lincoln, NE 68508

Nevada Customers:
Nevada Department of Business and Industry
Division of Financial Institutions http://www.fid.state.nv.us
Telephone number: 702-486-4120

Ohio Customers:
Ohio Division of Financial Institutions
https://www.com.ohio.gov
Telephone number: 1-866-278-0003 or 614-728-8400

Oregon Costumers:
Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
http://dfr.oregon.gov
Telephone: 1-888-877-4894 (Toll-free in Oregon) or 503-378-4140

Pennsylvania Customers:
Pennsylvania Department of Banking and Securities
https://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx
Telephone: 1.800.PA.BANKS (1-800-722-2657)
17 N. 2nd Street, Suite 1300, Harrisburg, PA 17101

Rhode Island Customers:
Department of Business Regulation
http://www.dbr.ri.gov/divisions/banking
Telephone number: 401-462-9500

South Carolina Customers:
State Board of Financial Institutions Consumer Finance Division
http://bofi.sc.gov/ConsumerFinance
Telephone number: 803-734-2020

South Dakota Customers:
South Dakota Division of Banking
https://dlr.sd.gov/banking
Telephone: 605-773-3421
Fax: 866-326-7504
1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501

Tennessee Customers:
Department of Financial Institutions
http://www.tennessee.gov/tdfi/
Telephone number: 615- 741-2236 or 1-800-778-4215
E-mail TDFI.Contact@tn.gov

Utah Customers:
Utah Department of Financial Institutions
http://www.dfi.utah.gov/
Telephone number: 801-538-8830

Vermont Customers:
Vermont Department of Financial Regulation
Banking Division
https://dfr.vermont.gov
Telephone number: 888)-568-4547 Call Free/ Llamada Gratuita
E-mail: dfr.bnkconsumer@vermont.gov

Virginia Customers:
Virginia Bureau of Financial Institutions
http://www.scc.virginia.gov/bfi/
Telephone number: 804- 371-9657 or 800-552-794

Washington Customers:
Washington Department of Financial Institutions
https://dfi.wa.gov
Telephone number: 360-902-8703
1-877-RING DFI (1-877-746-4334)
E-mail: CSEnforceComplaints@dfi.wa.gov

Wisconsin Costumers:
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone: 608-261-9555
http://www.wdfi.org

Wyoming Customers:
Wyoming Division of Banking
http://wyomingbankingdivision.wyo.gov
Telephone number: 307-777-7797