USEND é uma plataforma tecnológica da Pontual Money Transfer Group, presente nos Estados Unidos da América, Canadá e Brasil. No Brasil, os serviços USEND são prestados pela Usend Tecnologia e Serviços Financeiros Ltda., inscrita no CNPJ nº 31.712.536/0001-63, atuando no mercado de câmbio como correspondente cambial, nos termos da Resolução CMN 3.954/2011 , com a Vision SA Corretora de Câmbio, inscrita no CNPJ nº 04.062.902 / 0001-03. Todas as transações estão em total conformidade com as normas do Banco Central do Brasil.

Para registrar uma reclamação, primeiro entre em contato com a Pronto Money Transfer, Inc., abaixo estão as formas de entrar em contato com o atendimento ao cliente da Pronto Money Transfer Inc..

Se você tiver reclamações ou outras preocupações com relação a qualquer aspecto das atividades de transmissão de dinheiro realizadas com a Pronto Money Transfer, Inc., você pode entrar em contato com o Departamento de Atendimento ao Cliente.

Escrever: Pronto Money Transfer, Inc.
Atenção: Atendimento ao Cliente
Endereço: 111 N. Sepulveda Blvd., Suite 340
Manhattan Beach, CA 90266
Telefone: 1-888-305-7264
Fax: (310) 388-5457
E-mail: help@usend.com

Se você ainda tiver uma reclamação não resolvida sobre a atividade de transmissão de dinheiro da empresa, encaminhe sua reclamação para os Departamentos Bancários do Estado ou para o Departamento de Proteção Financeira ao Consumidor 855-411-2372, 855 -729-2372 (TTY/TDD) www.consumerfinance.gov.:

Clientes Alabama:
Alabama Securities Commission
Enforcement Division
http://www.asc.state.al.us
Telefone: 800-222-1253

Clientes do Alaska:
Se o seu problema não for resolvido pela Pronto Money Transfer Inc., DBA Usend e 1-877-766-8825, envie reclamações formais ao Estado do Alasca, Divisão de Bancos e Valores Mobiliários (State of Alaska, Division of Banking & Securities).
Faça download do formulário aqui:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Envie o formulário de reclamação formal com os documentos de apoio para:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
Se você for um residente do Alasca com perguntas sobre reclamações formais, envie um e-mail para dbs.licensing@alaska.gov ou ligue para Nove Zero Sete Quatro Seis Cinco Dois Cinco Dois Um.

Clientes do Arkansas:
Arkansas Securities Department
http://www.securities.arkansas.gov
Telefone: 800-981-4429
By mail:
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201

Clientes da California:
Department of Financial Protection and Innovation
Attn: Consumer Services Office
Toll Free: 866-275-2677 / 916-327-7585
Online https://dfpi.ca.gov/complaint
By mail: 2101 Arena Blvd., Sacramento, CA 95834

Clientes de Connecticut:
Connecticut Department of Banking
http://www.ct.gov/dob
Telefone: 1-800-831-7225
Clientes do District Of Columbia:
District of Columbia Department of Insurance, Securities and Banking
https://disb.dc.gov/
Telefone: 202-727-8000

Clientes da Florida:
Florida Office of Financial Regulation
http://www.flofr.com
Telefone: 850-487-9687
Toll-Free: 1-877-MY-FL-CFO (1-877-693-5236)

Clientes Georgia:
Georgia Department of Banking & Finance
http://www.dbf.georgia.gov
Toll-Free: 888-986-1633

Clientes do Hawaii:
Hawaii Division of Financial Institutions
Department of Commerce and Consumer Affairs
http://cca.hawaii.gov/dfi
Telefone: 808- 586-2820

Clientes Idaho:
Department of Finance
https://www.finance.idaho.gov
Telefone: 208-332-8000
Toll-Free (Idaho Only): 1-888-346-3378

Clientes de Illinois:
Illinois Department of Financial and Professional Regulation
http://www.idfpr.com
Telefone: 888-473-4858

Clientes Iowa:
Iowa Division of Banking Finance Bureau
https://www.idob.state.ia.us
Telefone: 515-281-4014

Clientes Indiana:
Indiana Department of Financial Institutions
https://www.in.gov/dfi
Telefone: 1.800.382.4880
Email: dficomplaints@dfi.in.gov

Clientes do Kansas:
Kansas Office of the State Bank Commissioner
http://www.osbckansas.org
Telefone: 785-296-2266

Clientes de Kentucky:
Kentucky Department of Financial Institutions
http://kfi.ky.gov
Telefone: 844-354-0613 | 502-573-3390
Toll Free: 1 800-223-2579
Fax: 1 502-573-0086

Clientes Louisiana:
Louisiana Office of Financial Institutions
http://www.ofi.louisiana.gov
Telefone: 888-525-9414

Clientes de Maryland:
https://www.dllr.state.md.us
Office of the Commissioner of Financial Regulation
Maryland Department of Labor
500 North Calvert St., Suite 402
Baltimore, MD 21202
Telefone: 1-888-784-0136
http://www.dllr.state.md.us/finance
The Commissioner of Financial Regulation for the
State of Maryland will accept all questions or
complaints from Maryland residents regarding
Pronto Money Transfer Inc.
NMLS # 907330 at: 500 N Calvert Street,
Suite 402, Baltimore, Maryland, 21202,
Phone toll free 888-784-0136.

Pronto Money Transfer Inc., license status information can be viewed on the
NMLS Consumer Access website at
https://nmlsconsumeraccess.org/

Clientes de Massachusetts:
Massachusetts Division of Banks
https://www.mass.gov/orgs/division-of-banks
Telefone: 617-956-1500
Toll-Free at (800) 495-BANK (2265)
License No. 907330

Clientes de Minnesota:
Minnesota Department of Commerce
https://mn.gov/commerce/consumers
Telefone: (Local) 651-539-1500
(Complaints) 651-539-1600
By mail: Main Office, Golden Rule Building,
85 7th Place East Suite 280 Saint Paul, Minnesota 55101

Clientes do Mississipi:
Mississippi Department of Banking & Consumer Finance
https://dbcf.ms.gov/
Telefone: 800-844-2499
Toll Free: 1-800-844-2499

Clientes Montana:
For consumers located in Montana,
please contact Pronto Money Transfer Inc., directly

Clientes de New Hampshire:
State of New Hampshire Banking Department
www.nj.gov/dobi
53 Regional Drive, Suite 200, Concord NH 03301
Telefone: (603) 271-3561
TDD Access: Relay NH 1-800-735-2964
Fax: 603 -271-1090
E-mail legal@banking.nh.gov

Clientes de New Jersey:
New Jersey Department of Banking and Insurance
www.nj.gov/dobi
Telefone: 609-292-7272 or 800-446-7467

Clientes do New Mexico:
New Mexico Financial Institutions Division
http://www.rld.state.nm.us
Telefone: 505-476-4885

Clientes North Carolina:
North Carolina Office of the Commissioner of Banks
http://www.nccob.gov/public/
Telefone: 1-800-874-9791 or 1-919-733-3016

Clientes North Dakota:
ND Dept. of Financial Institutions Consumer Division
https://www.nd.gov/dfi
Telefone: 701- 328-9933

Clientes Nebraska:
Nebraska Financial Institutions Division
http://www.ndbf.ne.gov/
Telefone: 402)-471-2171
Consumer Hotline: 877)-471-3445
1526 K St #300, Lincoln, NE 68508

Clientes Nevada:
Nevada Department of Business and Industry
Division of Financial Institutions http://www.fid.state.nv.us
Telefone: 702-486-4120

Clientes Ohio:
Ohio Division of Financial Institutions
https://www.com.ohio.gov
Telefone: 1-866-278-0003 or 614-728-8400

Clientes do Oregon:
Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
http://dfr.oregon.gov
Telefone: 1-888-877-4894 (Toll-free in Oregon) or 503-378-4140

Clientes da Pennsylvania:
Pennsylvania Department of Banking and Securities
https://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx
Telefone: 1.800.PA.BANKS (1-800-722-2657)
17 N. 2nd Street, Suite 1300, Harrisburg, PA 17101

Clientes de Rhode Island:
Department of Business Regulation
http://www.dbr.ri.gov/divisions/banking
Telefone: 401-462-9500

Clientes da South Carolina:
State Board of Financial Institutions Consumer Finance Division
http://bofi.sc.gov/ConsumerFinance
Telefone: 803-734-2020

Clientes South Dakota:
South Dakota Division of Banking
https://dlr.sd.gov/banking
Telefone: 605-773-3421
Fax: 866-326-7504
1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501

Clientes Tennessee:
Department of Financial Institutions
http://www.tennessee.gov/tdfi/
Telefone: 615- 741-2236 or 1-800-778-4215
E-mail TDFI.Contact@tn.gov

Clientes Utah:
Utah Department of Financial Institutions
http://www.dfi.utah.gov/
Telefone: 801-538-8830

Clientes de Vermont:
Vermont Department of Financial Regulation
Banking Division
https://dfr.vermont.gov
Telefone: 888)-568-4547 Call Free/ Llamada Gratuita
E-mail: dfr.bnkconsumer@vermont.gov

Clientes Virginia:
Virginia Bureau of Financial Institutions
http://www.scc.virginia.gov/bfi/
Telefone: 804- 371-9657 or 800-552-794

Clientes Washington:
Washington Department of Financial Institutions
https://dfi.wa.gov
Telefone: 360-902-8703
1-877-RING DFI (1-877-746-4334)
E-mail: CSEnforceComplaints@dfi.wa.gov

Clientes de Wisconsin:
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telefone: 608-261-9555
http://www.wdfi.org

Clientes Wyoming:
Wyoming Division of Banking
http://wyomingbankingdivision.wyo.gov
Telefone: 307-777-7797