Privacy policy




Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? We will collect the following information about you, which may include non-public personal information:

Personal and financial Information, including: Name, address, date of birth, phone number and email address; Social Security number, Driver’s License number, Passport number or other government identification number; Bank account and routing numbers, bank statements, credit card number, expiration date, CVV and billing address. We may require additional information from you we can use to verify your identity, address or other information to manage risk.
Third-party account credentials (such as Facebook or Bank login); These services will authenticate your identity and provide you the option to share certain personal information with us
Third party personal information you provide in order to use our service: Recipient's full name, address phone number, CPF number or any other information required to complete your transaction.
Commercial information about your business, such as Legal name, DBA, address, EIN or any other information required to complete your transaction.
Information about your usage of our service: transaction information such as transaction history, recipients’ names, amount sent, payment methods, device information, IP and Geolocation.
Information about you from third-party sources such as identity verification services, data providers, and credit bureaus, where permitted by law.

We may use third-party Service Providers to monitor and analyze the use of our service:

Google Analytics: web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit:
Fullstory: FullStory is provided by FullStory, Inc. You can prevent FullStory from using your information for analytics purposes by opting out at For more information on what type of information FullStory collects, please visit the FullStory Terms & Conditions page at
Collection from the Usend App:
UXCam: We may use UXCam, which is an analytics solution. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls) and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our app. UXCam does not collect personally identifiable information and does not track your browsing habits across apps. For more information see Privacy Policy for Information Collected by the UXCam Service.
Crashlytics: We use Crashlytics. It may automatically collect certain information that does not personally identify users who access or use the App. This information includes, but is not limited to, device state information, unique device identifiers, device hardware and OS information, information relating to how an application functions, and the physical location of a device at the time of a crash. Crashlytics is owned and operated by Google Inc. The information may be shared with third party service providers, including, but not limited to, Crashlytics. Crashlytics may use aggregate and anonymous information to improve Crashlytics, create analysis of trends or behaviors, and other similar uses. To read Crashlytics’ privacy policy, click this link:
Dwolla: We may use Dwolla to credit funds into your account.

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All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information. The reasons Pronto Money Transfer Inc. dba USEND chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes – information about your transactions, experiences and creditworthiness Yes No
For non-affiliates to market to you No We do not share

Questions? 1. Call 1-888-305-7264 – our menu will prompt you through your choice(s) or
2. Visit us online: and click on the Contact Us link

Who we are
Who is providing this notice?

Pronto Money Transfer Inc. dba USEND

What we do     

How does USEND
protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also attempt to limit personal information access to only employees, agents and representatives who need to know.  Despite our best efforts, third parties may attempt to unlawfully intercept or access your transmissions to us or may persuade you to disclose information to them by posing as USEND or by misinforming you about our services.  Always use caution and good judgment when sending money and when using Internet and mobile technologies.

How does USEND collect my personal information?

We collect your personal information, for example, when you

  1. 1. send money or complete a payment
  2. 2. provide account information or otherwise give us your contact information
  3. 3. show your government issued ID
  4. 4. use our online sites (for example, to complete a transaction, manage your accounts, or provide your choices) or click on our online ads on other sites

We also collect your personal information from a variety of sources, including without limitation, computer systems; third party sources such as our business clients, government agencies and other suppliers of information; and consumer reporting agencies – all in compliance with and subject to the limitation of applicable law.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  1. 1. sharing for affiliates’ everyday business purposes—information about your creditworthiness
  2. 2. affiliates from using your information to market to you
  3. 3. sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Affiliates Companies related by common ownership or control.
Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products to you.

We will comply with state privacy laws to the extent they apply to Pronto Money Transfer Inc. dba USEND services.

California residents: In accordance with California law, we will not share information we collect about you with companies outside of Pronto Money Transfer Inc. dba USEND except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

Nevada residents:
This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing customers, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by calling us at 1-800-926-9400 FREE or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email:

Vermont Residents: In accordance with the state of Vermont we will not disclose non-public personal financial information only with your written authorization, unless otherwise permitted by law. Written authorizations may be delivered to us by email at or mail to 111 N. Sepulveda Blvd., Suite 340, Manhattan Beach, CA 90266. Your consent or consent revocation must include your name, address and your signature. Any questions please contact us at 1-888-305-7264.

You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to Pronto Money Transfer Inc., DBA Pontual Money Transfer, DBA Usend and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. See our Privacy Policy for how we treat your data.

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